Refund and Return Policy

Refund and Return Policy

Thank you for shopping with DNA Sports Nutrition.  We strive to provide you with high-quality products and an excellent shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help with our refund and return policy.

Refunds

  1. Eligibility: To be eligible for a refund, you must contact us within ten (10) days of receiving your order and provide a valid reason for the return.
  2. Refund Process: We will inspect your returned item and notify you of the status of your refund within thirty [30] days. If your return is approved, we will initiate a refund to your original method of payment.
  3. Shipping Costs: Shipping costs are non-refundable. You are responsible for paying return shipping unless the return is due to our error.

Returns

  1. Eligibility: We accept returns for items that are unused, in the same condition as when you received them, and in their original packaging.
  2. Return Process: To initiate a return, please contact us at 818-349-2599 or at sales@dnasportanutrition.com with your order details and the reason for the return. We will provide instructions on how to return the item.
  3. Non-Returnable Items: Certain items, such as [list of non-returnable items], cannot be returned.

Exchanges

If you receive a defective or damaged item, we will gladly exchange it for the same product. Contact us at 818-349-2599 or at sales@dnasportanutrition.com to initiate the exchange process.

Cancellations

You may cancel your order within eight (8) hours of placing it. After this period, your order will be processed and cannot be canceled.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us at 818-349-2599 or at sales@dnasportanutrition.com. Thank you!